We want to ensure your satisfaction with every purchase. If you find that it's not perfect, you're welcome to return any item purchased from shikobatherapies.com for:
a) any other product currently available on shikobatherapies.com, or
b) a credit voucher
To request a return, email us at firstname.lastname@example.org with the details of your purchase.
All requests for returns must be received within 14 days of the receipt of your order, and items must be in as-new condition. We reserve the right to refuse any returns where the products do not meet these conditions.
Please take note that we do not cover shipping costs as part of an exchange or refund, unless the item is broken.
If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.